Verve Vox | Professional Communication & Public Speaking Coaching in London

Privacy Policy for Verve Vox

Verve Vox is committed to protecting the privacy of individuals who visit our website and engage with our professional development and training services, including Public Speaking Coaching, Presentation Skills Workshops, Voice Modulation Training, Confidence Building Seminars, Executive Communication Coaching, Storytelling for Business, and Online Learning Modules for Speech Enhancement. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our online platform.

1. Information We Collect

We collect various types of information for providing and improving our services.

Personal Data: This includes information you voluntarily provide when you register for our services, enroll in courses, subscribe to newsletters, or contact us. Examples include your name, email address, phone number, and any other information you provide in direct communication.
Usage Data: We automatically collect information on how our online platform is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. Use of Data

Verve Vox uses the collected data for various purposes:

To provide and maintain our services.
To notify you about changes to our services.
To allow you to participate in interactive features of our service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our services.
To monitor the usage of our services.
To detect, prevent and address technical issues.
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

3. Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Verve Vox’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Verve Vox may process your Personal Data because:

We need to perform a contract with you.
You have given us permission to do so.
The processing is in our legitimate interests and it's not overridden by your rights.
For payment processing purposes.
To comply with the law.

4. Retention of Data

Verve Vox will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Verve Vox will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

5. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Verve Vox will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

6. Disclosure of Data

We may disclose your personal data in the good faith belief that such action is necessary to:

To comply with a legal obligation.
To protect and defend the rights or property of Verve Vox.
To prevent or investigate possible wrongdoing in connection with the service.
To protect the personal safety of users of the service or the public.
To protect against legal liability.

7. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Verve Vox aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

9. Service Providers

We may employ third party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

10. Links to Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

11. Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our online platform, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Verve Vox
147 Borough High Street,
The Shard Quarter,
London, SE1 1FE,
United Kingdom